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Analysis of social servises‘ managers‘ skills


As the practice shows, the effective management of social service organizations requires not only the knowledge of social work, but also the background of management, which enables to apply creatively the acquired necessary managerial knowledge and skills to the professional practice. The purpose of the research – to reveal the managerial skills which are necessary for the implementation of social service management functions.
The object of the research – managerial skills required for social service managers.
The qualitative analysis, which included 20 managers of social service organizations, has been carried out. Once the analysis of the interviews about their managerial practice has been done, it emerged that there is a necessity of skills involving the development of the human resources (search for the employees, their selection, motivation, reduction of interpersonal tension and conflict dealing). The research is significant to the organizers and implementers of university programs and social worker qualification improving programs, as well as to the specialists of the research field.


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